Saturday, March 13, 2010

PIN Pad Device: Is Your Merchant Service Company Taking Advantage Of You?

In the past few months I have meet merchants that have showed me letters and other notices where their current merchant service provider has informed them that they have to “upgrade” their pin pads, because of a mandate of the “Payment Card Industry Security Council” and the requirement date of July 1, 2010. Of course you must go thru the provider, because the pin pad is security encrypted based on the processing company of that particular provider. All of this ok, except the cost to “upgrade” is a bit high. One company is charging an extra $25.00 per month if the merchant does not call in and obtain the new PIN Pad Device by February 1, 2010.

While it is true there is a deadline of July 1, 2010, Visa/MC will not assess any fees until July 2012. In my opinion, these companies are using this as another excuse to extract more money from their customers, the merchants. It seems to me most companies see their merchants as an ATM Machine. If you of tried of this kind of treatment and lack of respect, please give me a call to experience a better service.
Please contact us at or call 727-916-7294

Are You In Compliance With Your Credit Card Receipts?

As disclosed in the merchant agreement and other notifications, merchants must follow the compliance regulations in relation to credit card transaction receipts. The card association rules as well as federal government legislation requires at a minimum that the receipt provided to the customer mask the credit card number so that only the last four to five digits appear on the receipt and completely mask the expiration date. In addition to the above minimum requirements, legislation in some states now requires that the merchant’s copy of the receipt also mask the credit card number and/or expiration date. Please be advised that it is the merchant’s responsibility to investigate which local, state and federal statutes apply to the location(s) in which they conduct business and to find out if any additional truncation laws apply to them. Although meeting these compliance requirements is the responsibility of the merchant, we are here to assist you in any way that we can.

It is imperative that you verify that the receipts being printed from you point-of-sale (POS) device that are given to your customers, as well as receipts that you keep for your records, follow these compliance requirements. Based on the trend that our industry has seen over the past several years in relation to this topic, it is very likely that many states will be moving to truncation of both the credit card number and expiration date on the merchant’s copy as well. As your merchant service provider, we strongly urge you to transition to supporting truncation on both receipt copies regardless of whether your state legislation currently requires you to do so. Because the liability of fines, assessments and associated costs to become compliant are the responsibility of the merchant, we urge you to take the time to comply with these requirements.

We welcome your comments. If we may be of help to you or your business, please contact us at or call 727-916-7294

Daylight Saving Time Setting For Users

As you are changing your clocks in your home, office and car, there is one more place you should also take care of. That is your account.
If not already do so, I suggest to set change the time setting to check the "Day Light Savings". This will help to ensure proper settlement time.
If you need follow these directions:
1. Login
2. Look for "Account" on Blue Bar At Top Of Page, click account
3. Scroll to bottom of page under Business Settings, click "Time Zone"
4. There you will see "Use Day Light Savings Time" check the item
5. Press "Submit"
Now you are ready to log out. Please contact me should you need further help. Please contact us at or call 727-916-7294

Restaurant Industry Outlook Brightens in 2010

All is well. According to the NRA (National Restaurant Association), the 2010 restaurant industry outlook for 2010 has brightened. We can all celebrate.

The forecast projects $580 billion in sales which is a 2.5% increase over 2009. When adjusted for inflation, that means sales will essentially be flat. On the positive side, this means that things are better than the previous two years which saw decreases in sales after adjustment for inflation.

Restaurants represent 4% of the U.S. gross national product and restaurant employees represent 9% of the U.S. workforce.

"The past two years have been a very challenging time for our industry. While there are still substantial challenges ahead, we are encouraged that the outlook is improving," said Dawn Sweeney, President and CEO of the National Restaurant Association. "With a total economic impact of more than $1.5 trillion, the restaurant industry is a strong player in the economic recovery. Restaurants are the cornerstone of communities across this nation and we are a key player in propelling job retention and creation across the United States."

My unofficial survey of local restaurateurs who I know more or less agree with the outlook. Restaurant business is slow, but stable. Sales are slightly better which is far better than slightly worse.

To read the entire article go to:

We welcome your comments. If we may be of help to you or your business, please contact us at or call 727-916-7294